Frequently asked Questions

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1. Who are 24 Hour Minicabs?
24 Hour Minicabs are a minicab service specialist company who have been providing a minicab services since 1995. We have well over 100,000 satisfied clients who use us for all their minicab needs to and from London airports and Local London and national transportation.

2. What type of service do we provide?
We are open 24 hours, 7 days a week and we provide minicab services from anywhere in London to anywhere in London, to any of London’ Major Airports - Heathrow, Gatwick, Stansted, Luton & London City Airport as well as national and long distance destinations.

3. How easy is it to book with 24 Hour Minicabs?
It should not take you more then a couple of minutes to complete a booking with 24 Hour Minicabs. If you are more comfortable using the phone you can call us on +44 (0)20 3441 3329 and we will happily take the details over the phone. The price is the same whether you pay by card over the phone or cash to the driver.

4. What areas do we cover?
We cover the whole of London and all surrounding areas and airports.

5. Which airports do we cover?
We cover the 5 main London airports but will happily pick you up from another UK airport if required.

6. What type of Vehicles do we have?
We have a fleet ranging from standard Saloon, Estate, People carriers and MPVs.

7. How early do I need to book?
Generally if booking on line you are advised to book 24 hours in advance. However you can call us up to 4 hours before you need the cab and we will happily accept your booking over the phone.

8. How can I pay for the service?
You can either pay while making the booking over the phone by Visa, Master card, American Express, Euro Card or any other credit or Debit card. Alternatively you can pay cash to the driver on arrival at your destination.

9. Can I cancel my booking?
You can cancel a booking 4 hours prior to the booked time. If you have paid in advance you will be issued a full refund. We do not deduct any administration charges.

10. Is 24 Hour Minicabs is a licensed company?
By UK Laws all Cab companies have to be licensed by the Public Carriage Office (Transport for London). We are licensed and our Registration number is 07996.

11. Do we operate a fixed price policy?
Yes the price quoted is the price you pay. You may however be charged extra if you have ordered the wrong vehicle type. I.e. you order a saloon and all your luggage does not fit into the boot. You would then be charged the difference of an estate car. Or if there is excessive waiting at the airport while picking you up.

12. Do I need to pay in advance?
No. You can pay the driver in cash when you reach your destination. Should you wish to pay in advance, you may do so online using your credit / debit card. We do not keep any of you card details; these are processed by Pay Pal who offers a secure service.

13. Do You Charge extra on Christmas Day or New Years Day?
NO. Our price on Christmas Day and other holidays is the same as any other day. We do not charge extra on Public Holidays. The price you see on line is valid for any day of the year.

14. Will you meet us at any time of the day or night?
Yes our offices are opened and manned 24 hours a day – 7 days a week including all public holidays as well as Christmas and New Years Day.

15. What if my flight arrives early or is delayed? Will I be charged extra?
24 Hour Minicabs continuously monitor flight arrival times and DO NOT send the driver into the terminal until your flight has landed. Should your flight landing time change our driver will come into the terminal accordingly to meet you.

16. What happens if my flight is cancelled?
If you flight is cancelled please call us and let our controller know and we will not send the driver.

17. What happens if I miss my flight?
Again, like cancelled flights if you let us know on +44 (0)20 3441 3329 that you have missed your flight we will not send our driver into the terminal and you will not have to pay for the journey.

18. What happens if my flight is diverted to another airport?
If your flight is diverted please call us on +44 (0)20 3441 3329 as soon as possible and if possible we will organise to send the driver to the diverted airport or we will cancel the booking depending upon the situation.

19. Where do I meet my driver when I land at the airport?
Once you have made your booking we will send you a confirmation e-mail confirming your booking and letting you know exactly where your driver will be waiting. In most terminals it is in front of the airport information desk.

20. What if I cannot locate my driver?
In your e-mail confirmation we will give you 2 telephone numbers to call in case you don’t see your driver. The first number for our control room is +44 (0)20 3441 3329 and the second number is 0208 889 6966. We will then call the driver and send him over to you.

21. Will the transfer be direct or stop on route?
You are paying for the whole vehicle and not per person. It is a private hire for you only. The vehicle will take you directly to your destination.

22. How do I know if my reservation is confirmed?
Once booked you will receive an e-mail confirming your booking. You can also call our 24 hour control room and our controllers will be happy to let you know if your booking is confirmed.

23. Can I get a receipt?
Yes if you need a receipt just ask your driver. Our drivers carry receipts in their vehicles and will be happy to give you one at the end of the journey; If paying by credit card then you can print out the Pay Pal payment receipt as your receipt.

24. Do I have to book online?
No. You can call our operators on +44 (0)20 3441 3329 and book over the phone if you find that easier.